Support and legal
Who to contact for what, what to include, status and the terms that apply.
Getting help
| For | Contact |
|---|---|
| Integration questions, limits, plans | developers@autopayke.com |
| A payout that's stuck or wrong | support@autopayke.com |
| A leaked key, suspected fraud, a vulnerability | security@autopayke.com |
| Your live access application | Reply in the Console's Live access page |
What to include
- Your workspace id (Console → Settings) and whether it's test or live.
- The
requestIdfrom the error (also theX-Request-IDheader) or the payout id (po_…). - What you sent and what you expected. Never send an API key or webhook secret.
Status and changes
Service status is at autopayke.com/status. Changes to the API are in the changelog, and we email technical contacts about anything that needs action.
Legal
Using the API means accepting the API terms, acceptable use policy, data processing terms and pricing you agree to when you apply for live access, plus our terms and privacy policy. AutoPayKe Limited is a Kenyan company; payment-service licensing in Kenya is in progress.