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Submit a ticket below and our team will reply by email, no phone queue, no ticket robot reading from a script.
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AutoPayKe will never ask you for a one-time code, and no one from our team will ever ask you to send money to a wallet address to "verify" your account.
Something not working? Check whether we already know about it before you write in.
System statusChecking service statusβ¦Common questions
Before You Write In
My transfer says routed to rail
Open the transaction to see its live timeline and reference number. Payouts to mobile money settle in seconds, but a rail can queue briefly at peak times.
The recipient hasn't claimed
Claim links last 7 days. If nobody claims it, the escrow contract refunds you automatically, no request needed.
I sent to the wrong number
If it went to a non-user, it stays in escrow and returns to you after 7 days. If it reached an existing wallet, contact us immediately, but we cannot reverse a settled on-chain transfer.
My country isn't listed
Send is live in Kenya, Ghana, Nigeria and Uganda (Nigeria for existing AutoPayKe users only, while we finish claim payouts for new numbers). Sign up now: you can create your account today and we'll notify you as soon as your corridor opens.
Your phone number is all you need
Create your account with your phone number. You're sending in minutes.
